Complaints2022-05-09T05:25:35+00:00

Complaints

At Ambient, we’ll make sure that your bathroom is fitted with a wet room that will add that extra touch of luxury to your home, whilst always keeping functionality and quality in mind.

We always endeavour to provide the best service and products for our customers. However, on rare occasions we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

Complaints Procedure

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Please do one of the following:

We aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

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Recent Google Reviews

5/5
Will BraithwaiteFebruary 19, 2021
“This saved me a lot of money on replacing the fan unit. Highly recommended, friendly and very good quality workmanship.”
Veronique DalaisFebruary 19, 2021
“Lee did a great job of my bathroom renovation. Excellent attention to detail. Would highly recommend!”
Miriam DowleFebruary 19, 2021
“Communication was perfect throughout and Lee went the extra mile several times to ensure the best job.”
Andrew MidgleyFebruary 19, 2021
“Lee and the team at Ambient were clearly very knowledgeable and thoroughly professional.”
Meg MaxfieldFebruary 19, 2021
“ We are so happy with the result! He runs a slick operation and is an absolute perfectionist.”
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